Refund Policy

Refund requests are reviewed on a case-by-case basis. We assess the status of the work, amounts paid, any costs already incurred, and the terms of the applicable agreement before determining an outcome.

If you have paid fees for agreed services and work has not yet commenced, a refund may be possible after deducting any non-recoverable third-party costs or administrative fees that were disclosed in advance, where applicable.

If work has already started or has been delivered, fees may be partially or fully non-refundable, depending on milestones completed, time spent, licenses or subscriptions procured on your behalf, and the terms of your agreement. Completed deliverables generally remain subject to the intellectual property and license terms agreed for the project.

Where services include subscription or recurring billing, cancellation and refund eligibility follow the billing terms agreed in writing (for example, notice periods, renewal dates, and minimum commitment). Unless otherwise stated, recurring charges may continue until a valid cancellation is received in accordance with those terms.

Send refund requests to contact@valeridium.com from the email address associated with your account or agreement, and include your company name, invoice or agreement reference, and a brief description of the reason for the request. We aim to respond within a reasonable business timeframe.